Privacy Policy for Compass Brew

At Compass Brew, located at Lilford Road, London, City of, SE5 9HY, United Kingdom, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: We collect personal information that you voluntarily provide to us when you register on the site, make a reservation for traditional afternoon tea or event hosting, place an order for specialty teas or homemade pastries, inquire about our light lunches, express an interest in obtaining information about us or our products and services, or when you contact us. This may include your name, email address, phone number, and any specific dietary requirements or preferences you provide.
• Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., credit card number) and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review their privacy policies for more information.
• Data from Bookings and Services: Information related to your bookings for Traditional Afternoon Tea, event hosting, and specific orders for specialty teas, light lunches, or homemade pastries.
• Website Usage Data: Information our servers automatically collect when you access our site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our site.

How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our online platform to:

• Create and manage your reservations and bookings, including for Traditional Afternoon Tea and event hosting.
• Process orders and payments for specialty teas, light lunches, and homemade pastries.
• Email you regarding your bookings, orders, or inquiries.
• Fulfill and manage purchases, orders, payments, and other transactions related to our services.
• Improve the efficiency and operation of our site and services.
• Monitor and analyze usage and trends to improve your experience with the site.
• Request feedback and contact you about your experience on our site or services.
• Send you marketing and promotional communications, if you have opted in.
• Notify you of updates to our products and services, including new menu items or special offers.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These providers will only have access to information necessary to perform their functions and are obligated to maintain the confidentiality and security of the information.
• Business Transfers: If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law. This includes for the purposes of satisfying any legal, accounting, or reporting requirements. For example, we will retain reservation and order details for a reasonable period to manage customer service inquiries and track preferences.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Data Protection Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA) or the UK, you have certain rights concerning your personal data:

• The right to be informed about how your personal data is processed (this Privacy Policy).
• The right to access the personal data we hold about you.
• The right to rectification of inaccurate or incomplete personal data.
• The right to erasure ("the right to be forgotten") under certain circumstances.
• The right to restrict processing of your personal data under certain circumstances.
• The right to data portability, allowing you to obtain and reuse your personal data across different services.
• The right to object to processing of your personal data for direct marketing and in certain other situations.
• Rights in relation to automated decision-making and profiling.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 16. If you become aware of any data we have collected from children under age 16, please contact us using the contact information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Compass Brew

Lilford Road,

London, City of, SE5 9HY,

United Kingdom

Phone: +447522399133